My Healing Mate (MHM) is an Indian online community uniting cancer survivors, Care Specialists, and Experts to provide holistic support and integrative care for cancer patients. MHM guides individuals from illness to wellbeing, focusing on enriching lives through community support, care coordination, and comprehensive assistance. Emphasizing a holistic approach, MHM addresses physical, emotional, and practical needs, empowering individuals to embrace life beyond illness and move towards a hopeful, healthy future.

MHM wanted to create a comprehensive health ecosystem, facilitating community engagement and enabling online consultations, prescription services, and appointment bookings. The goal was to create a platform to facilitate patient’s sharing experiences as well as help them seek and provide support.   

Our journey unfolded with a deep dive into user experiences, marked by insightful interviews and comprehensive competitor analysis, exploring the nuanced needs of cancer patients, caregivers, physicians, and health coaches. This research laid the foundation for our design decisions, ensuring a solution tailored to the unique challenges of the healthcare landscape.  Guided by the principles of UCD, our design phase seamlessly integrated wireframing and iterative prototyping. This dynamic process allowed for continuous refinement, shaped by invaluable stakeholder feedback.

The result was a final design that not only prioritizes user satisfaction and engagement but also champions accessibility, placing the diverse needs of the MHM community at its core.