Overview
MHM platform is for patients for sharing their experiences and seek support
Task
To create an online platform catering to patients/caregivers as a primary user. Expert physicians and health coaches (dieticians, nutritionists and other such consultants) will also be accessing this application for providing services to the patients. The output should be a user-friendly Mobile App, Web App for doctors and clinics, this should be like a community engagement platform that is catering for life-altering patients, so we are aiming to create a complete health ecosystem for cancer patients
Challenges
The doctor-patient digital engagement platform
Our client had a great idea for a healthcare application for Indian patients to share their life-altering conditions, their symptoms, treatments, in a social community and connect and chat with patients with similar conditions. It was also planned to include online patient-doctor consultations, prescription and booking of appointments.
Solution
We’re changing the way people think of UI/UX creation
To bring this idea to life, Fineart delved deep into the healthcare IT market for such applications, and our experts consulted with doctors and patients and collected data from them. From our various researches, we derived our unique proposition. Reliable, timely, easily accessible communication, be it with fellow community members or medical professionals, seemed a most critical feature especially considering commute challenges and scarcity of experts locally. Video chatting in their native language was found to be the most desired form of engagement.
Fineart team performed a detailed comparison study of options available to implement such a feature – a range spanning from built-from-scratch to licensing a healthcare regulation-compliant, third party tool. Given the time constraint imposed by the go-to-market plan, a suitable SDK needed to be selected considering such factors as – compliance, data security, scalability, technology/platform compatibility, workflow flexibility and most importantly, ongoing support.
HOW WE APPORACH IT
Process
Discovery Phase
As a UI/UX specialist in the first step, we do lots of user research and workshops to gain knowledge and understanding of the product that will help us to give the optimized final product
01.
Business Understanding
- Audience Definition
- User Research
03.
Understand user needs and goals
- Design Strategy
- UX & Analytics Audit
02.
Market Study
- Competitive Analysis
Define Phase
Draw insights based on the data collected from the Discovery phase. This solves a problem that they are currently facing.
01.
Site Map
File where you provide information about the pages, videos, and other files on your site, and the relationships between them.
03.
Storyboard
Visually predicts user flow in the app and help us to understand the flow of user interaction
05.
User Flow
To figure out the flow of a website or application after you’ve thought about the customer experience and user needs.
02.
User persona
Identifies user goals and user behavior
04.
User Journey Mapping
Visually represents Emotions, Expectations and User Experience
06.
Information Architecture
Focuses on organizing, structuring, and labeling content in an effective and sustainable way.
Design
Turning product ideas into real examples through wireframing and prototyping.
01.
Wireframing
Sketching basic functional screens through low and high fidelity wireframing
03.
Guides & Design System
Creates App theme visual elements
02.
Prototyping
Creates interactive prototype to represents final user flow and experience
04.
Visual Design
Creates visual design that shows the final UI of the product
Result
Fineart has designed web and mobile applications
Fineart has developed web and mobile applications and has successfully integrated the Agora SDK in its communication modules. The user interface has been designed similar to the common social media applications so that the patient can easily use it. The feature-rich mobile and web application enable patients to share their experience, chat with their peers and seek guidance from experts. Patients can consult doctors online and Fineart ensured the platform fulfilled the HIPAA guidelines and followed the guidelines given by the Ministry of Health.
Statistics
Project by the numbers
Hours Spent
Avg Customer Rating
Team Members
Global Launches
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